Technical Consultant (EMR System Support, Deployment & Optimization)

RESPONSIBILITIES

a) Initial Engagement & Preparation

• Conduct desk research and review existing documentation to understand the EMR platform(s), implementation context, and program objectives.

• Explore system functionalities via sandbox environments, user guides, and vendor resources.

• Participate in vendor-led training sessions to gain in-depth knowledge of the system’s architecture and capabilities.

b) System Configuration & Customization

• Configure EMR modules, forms, and workflows based on specific program requirements.

• Set up system features such as alerts, clinical decision support tools, dashboards, and reporting modules.

• Define and implement user roles and access controls aligned with organizational structure and data sensitivity requirements.

• Lead full-scale deployment efforts, including initial setup and environment configuration where applicable.

c) System Maintenance & Optimization

• Apply regular system updates, security patches, and performance enhancements.

• Ensure reliable system operations through routine data backups, failover mechanisms, and stability monitoring.

d) Technical & User Support

• Troubleshoot system issues affecting performance, usability, or data quality.

• Support change management initiatives including software upgrades and transitions between system versions.

• Provide strategic guidance to ensure effective system utilization and alignment with clinical workflows.

e) Data Security & Compliance

• Ensure full compliance with relevant data protection regulations (e.g., HIPAA, GDPR).

• Safeguard the confidentiality, integrity, and availability of patient data and system information.

f) Coordination with Program Teams, IT, and Vendors

• Act as the primary technical liaison among the program team, EMR vendor(s), and internal IT departments.

• Coordinate technical support requests, track vendor communications, and ensure timely resolution of outstanding issues.

• Maintain structured, transparent communication across all stakeholders to support alignment and accountability.

g) Documentation & Reporting

• Maintain thorough documentation of all system configurations, updates, and technical activities.

• Provide audit logs and technical reports as needed, ensuring traceability and compliance.